Privacy policy

Privacy Policy

Last updated: June 29, 2026

This Privacy Policy explains how calycka collects, uses and protects your personal information when you visit calycka.com, place an order, contact us or interact with our store.

Information we collect

We may collect information including your name, email address, shipping address, billing address, phone number, order details, payment confirmation details, device and browser information, IP address, website activity and messages you send to us.

How we use your information

We use your information to:
- process and fulfil orders
- provide customer support
- send order confirmations, shipping updates and service messages
- improve our website and customer experience
- help protect our store from fraud, misuse and unauthorised activity
- manage returns, refunds and customer enquiries
- send marketing communications where you have consented or where permitted by law
- understand how customers interact with our website and advertising

Payments

Payments are processed securely by third-party payment processors. We do not store full card details on our own systems.

Sharing your information

We may share necessary information with trusted service partners who help us operate the store. This may include payment processing, order fulfilment, delivery, customer support, email communications, analytics, fraud prevention and advertising support.

We only share information where needed to provide our services, operate the store, comply with legal requirements or protect our business and customers.

Cookies and tracking

We use cookies and similar technologies to operate the website, remember preferences, analyse site performance, improve the customer experience and support advertising. You can manage cookies through your browser settings.

Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, object to certain processing, or withdraw consent for marketing.

Data retention

We keep personal information only for as long as reasonably needed to fulfil orders, provide support, comply with legal obligations, resolve disputes and operate our business.

Contact
For privacy questions or requests, contact us at:
support@calycka.com