Refund policy

Refund Policy

Last updated: June 29, 2026

We want you to feel confident when ordering from calycka. This policy explains how returns and refunds work.

30-day return window

You may request a return within 30 days of receiving your order. To start a return, contact us at:
support@calycka.com

Eligibility

To be eligible for a return, the item should be returned with reasonable care, including its original accessories and packaging where possible. We may reduce a refund if the item has been used beyond what is reasonably necessary to inspect it.

How to start a return

Email support@calycka.com with:
- your order number
- the email used to place the order
- reason for return
- photos if the item is faulty, damaged or incorrect

Please do not send items back before contacting us. We will provide return instructions.

Change of mind returns

For change of mind returns, customers are usually responsible for return shipping costs unless stated otherwise.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, contact us as soon as possible with photos and your order details. Where appropriate, we will arrange a replacement, refund or other suitable solution.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be processed to your original payment method. Your bank or payment provider may take additional time to post the refund.

UK statutory rights

This policy does not affect your statutory rights. UK consumers usually have the right to cancel most online orders within 14 days of delivery and then have a further 14 days to return the goods after telling us they wish to cancel.

Non-returnable items

We may be unable to accept returns for items that are damaged through misuse, missing key parts, returned without contacting us first, or otherwise ineligible under this policy.

Contact

For returns and refunds, contact:
support@calycka.com