Shipping policy

Shipping Policy

Last updated: June 29, 2026

We ship to customers in the UK and selected international destinations.

Processing times

Orders are usually processed within 1-3 business days after payment is confirmed. Processing may take longer during busy periods, product launches, public holidays or periods of unusually high demand.

Estimated delivery times

Delivery times vary depending on destination, delivery method, fulfilment availability and carrier performance.

Estimated delivery windows may be shown at checkout, in your order confirmation or in your dispatch email where available.

As a general guide:
- UK orders are sent with tracked delivery where available.
- International delivery times vary by destination.
- Remote areas, customs checks and carrier delays may take longer.

Unless otherwise agreed, we aim to deliver orders within 30 days of purchase. If a delay affects your order, we will do our best to keep you updated.

Tracking

When your order has shipped, we will send tracking details where available. Tracking updates may take a few days to appear after dispatch.

Shipping costs

Shipping costs, if applicable, will be shown at checkout before you complete your order.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes or local fees. These charges are the responsibility of the customer unless stated otherwise at checkout.

Incorrect address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses provided by the customer.

Lost or delayed parcels

If your parcel appears delayed or lost, contact us at support@calycka.com and we will help investigate.

Contact

For shipping questions, contact:
support@calycka.com